Technical Support
Technical Support

Technical Support

Duplicator Support, Repairs and Servicing

Blu-ray, CD, DVD, flash memory and USB duplicator and printer support and servicing by industry experts.

When you invest in a flash memory, optical disc or USB duplication system, you want to be able to call upon expert advice and assistance whenever you need it. Our dedicated technical support team has over 35 years combined experience in the IT industry and specific expertise with flash memory, optical disc and USB duplication equipment.

Whether you purchased your system from us, or you are looking for technical assistance and advice on a system that you bought elsewhere, CDTeam.co.uk can help.

Need to talk to a techie?
Call 0330 333 1090 or email technical@cdteam.co.uk

 

Click on the headings below to find out more:

Priority Service and Support Agreements

Priority Service & Support Agreements

All duplication systems supplied by CDTeam.co.uk include a 1 year Priority Back to Base Service & Support Agreement as standard.

CDTeam.co.uk offers the following priority service and support agreements:

Priority On-Site Service & Support Agreement (UK)

This agreement includes the following:

  • Priority access to telephone and email support
  • Critical duplicator software and firmware updates and service packs
  • On-site maintenance, diagnosis and repair
  • Next day temporary replacement components and systems
  • 12 month unlimited warranty/extended limited warranty

Priority Advanced Replacement Service & Support Agreement (EU)

This agreement includes the following:

  • Priority access to telephone and email support
  • Critical duplicator software and firmware updates and service packs
  • Maintenance, diagnosis and repair at CDTeam.co.uk
  • Chargeable maintenance, diagnosis and repair on-site
  • Next day temporary replacement components and systems
  • 12 month unlimited warranty/extended limited warranty

Priority Back to Base Service & Support Agreement

This agreement includes the following:

  • Priority access to telephone and email support
  • Critical duplicator software and firmware updates and service packs
  • Maintenance, diagnosis and repair at CDTeam.co.uk
  • 12 month unlimited warranty/extended limited warranty

Priority Helpdesk Service & Support Agreement

This agreement includes the following:

  • Priority access to telephone and email support
  • Critical duplicator software and firmware updates and service packs
  • 10% off maintenance, diagnosis and repair at CDTeam.co.uk

 

Download a detailed pdf of our Priority Service and Support Agreements »

 

Duplicator Servicing

Does your duplicator need a health check?

We can help you if your duplicator needs a service. CDTeam.co.uk have been supplying duplication production and publishing solutions throughout the UK for over 16 years and would be delighted to have the opportunity to talk and share our hints and tips with you to make sure you get the most out of your system.

Whether its with CD, DVD, Blu-ray or flash memory equipment, we are here to help. Once we’ve carried out our initial enquiries, we can recommend one of our support programmes that will ensure you get the best from both your system and the people using it.

Has your existing duplicator run out of warranty?
We can arrange a system MOT and get you back on support cover

Not sure where the system came from in the first place?
Our extensive industry knowledge means we are familiar with most systems on the market

Are you working with the latest versions of software to get the best out of your system?
We can let you know and provide the latest upgrades if necessary

Do you need any spares or general consumables?
We always stock the most frequently needed spares and consumables

Need to talk to a techie?
Call 0330 333 1090 or email technical@cdteam.co.uk

Product Registration

Activate your warranty and register for support by completing this form:

Item Serial Number:

Make:

Model:

Company Name:

Contact Name:

Telephone:

Email:

 

 

Disc Analysis & Content Remastering

Disc analysis service - is all your data still there?

Unsure of your disc quality or want to audit your archive disc library? CDTeam.co.uk now offer a disc analysis audit service. We can test, analyse and produce a report on all of your critical data or just a sample that will give you a clear picture on the state of your CD archives.

Don’t wait until the day you need to retrieve data from a disc to find out there’s a problem? Check it now. If you want to see an example of the level of testing, please send any disc and we will test it and give you a report free of charge. We can also supply CD analysing test equipment, if you want to do it yourself.

  • Check your discs work today
  • Check your discs will work tomorrow
  • Compare your source disc to duplicated disc
  • Let you know if they are failing and why they are failing

Content Remastering.

If you want your content to autorun, have a flash intro screen or just need some last minute files adding, we know a man who can! Just call our technical team and they will get the job done for you.

How can we help?

Call 0330 333 1090
or fill in the form.

Business:
Personal:
Enquiry:
Name:
Company:
Phone:
Email:
I now have my new duplicating machine - thanks to all the helpful advice and training, I am finding it easier to use than I had anticipated. Had I not had such personal service I wouldn't have had the confidence to purchase it. So - thank you VERY much. Inigo Enterprises
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