Servicing

servicing
If you've ever had a problem with your duplication equipment you'll know how inconvenient it can be. The implications of being out of production for an extended period of time cost money and credibility. CDTeam.co.uk can off you a broad range of services to get you back duplicating, printing and packing your media quickly.
We can service equipment from most of the manufacturers in the industry, including:
  • ADR
  • Microtech
  • Epson
  • Rimage
  • R-Quest
  • Microboards
  • Versacopier
  • Verity
  • JMV Robotique
  • TEAC
  • Primera
If your particular make of duplicator is not included in this list give us a call on 0330 3331090 and there's a good chance we can help you.

Out of Warranty Repairs

If you have no support agreement or warranty and your equipment has failed we can get you back up and running. We offer a cost effective on-site or return to workshop repair service that will ensure you are back in production as quickly as possible.
  • We will talk through your problem and will be able to offer advice before you commit to a repair.
  • You chose to send your equipment to us or have an engineer visit
  • We will diagnose the problem and then provide a quotation for the repair.
  • If you decide not to proceed all you will pay is a diagnosis fee which can be used as a discount if you purchase replacement equipment through us.
  • We provide hire equipment whilst yours is in repair to let you continue production uninterrupted

Service and Support Agreements

If you are looking to minimise downtime in the event of a fault then investing in a support agreement is the best way to protect your equipment.
We offer a flexible customised support agreement that will allow you to choose the level of cover that best suits you. The agreements can be configured to provide:
  • Telephone Support
  • Priority return to workshop repair
  • Repairs carried out at your premises
  • Cover for any parts and labour for a repair
  • Loan equipment while yours is being repaired
  • A backup production service where we will handle your production work while your equipment is being repaired
  • An annual check-up and cleaning service on your equipment – especially useful for printers

  • We are appointed distributers and have regular training with all the major equipment manufacturers in this industry so that we can provide you with an unbeatable level of support.

Call us now on 0330 333 1090.

 

How can we help?

Call 0330 333 1090
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Excellent, reliable service at the best of prices. Used them for more than 7 years and wouldn't think of changing. Good artwork too. Inform CPI Ltd
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